Terms & Conditions

Terms and Conditions
Welcome to Spot & Paws! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

1. General Information

These terms and conditions govern your use of our website and the purchase of our products. By using our site, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.

2. Orders and Payments

  • Order Confirmation: Once your order is placed, you will receive a confirmation email. Please review the details to ensure they are accurate.
  • Payment: Payments must be made in full at the time of purchase. Accepted payment methods include major credit cards, PayPal, and other options provided at checkout.
  • Pricing: Prices are listed in GBP (£) and may include applicable taxes and shipping fees. Spot & Paws reserves the right to adjust pricing without prior notice.

3. Shipping and Delivery

  • Shipping Time: Orders are processed within 1-2 business days and typically delivered within 3-7 business days within the UK. International delivery may take longer depending on the destination.
  • Delays: Spot & Paws is not responsible for delays caused by customs, weather, or other factors beyond our control.
  • Tracking: A tracking number will be provided once your order has been dispatched.

4. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving the product.
  • Conditions: Returned items must be unused, in their original packaging, and include proof of purchase.
  • Refunds: Approved refunds will be processed to the original payment method within 7-10 business days. Return shipping costs may apply.

5. Product Use and Safety

  • Intended Use: Spot & Paws products are designed specifically for pets. They are not intended for any other purposes.
  • Supervision: Always supervise your pets while they are using our products to ensure their safety.

6. Intellectual Property

All content on our website, including logos, product images, and written material, is the intellectual property of Spot & Paws. Reproduction or use of this content without written permission is strictly prohibited.

7. Limitation of Liability

Spot & Paws is not liable for any damages resulting from misuse of our products. Our maximum liability is limited to the purchase price of the product.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect immediately upon posting.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Thank you for choosing Spot & Paws! We’re honoured to support you and your furry friends with high-quality products that make every moment special.